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Frequently Asked Questions

We have collected some of our most frequently asked customer service and technical questions to help you resolve potential problems and get your questions answered as quickly as possible.

General FAQs

How do I contact Bank of Wolcott for question on my account?
What are the current interest rates on products offered by Bank of Wolcott
How can I obtain a free copy of my credit report?
How can I purchase or obtain a savings bond?
How do I apply for a job with Bank of Wolcott?

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Frequently Asked Questions

Checking and Savings Account FAQs

Can I open a checking/savings account online?
How do I change my Social Security deposit?
Where can I find my account and routing number?
Can I have overdraft protection on my checking account?
How can I reorder checks online?
How much do I have to keep in my account to keep it open?
I can’t see a deposit I made at the branch, what should I do?
Is there a cutoff time to make a deposit?

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Chris

Loan FAQs

Can I apply for a loan online?
Can I withdrawal funds from my line of credit online?

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Lending 2

Mobile Banking and Remote Deposit Capture

How do I download the Mobile Banking App?
Can I access Bill Pay through the Mobile App?
What is Remote Deposit Capture?
How do I use Mobile Deposit?
Is there a cost to use Mobile Deposit?
How Do I endorse checks I want to deposit through Mobile Deposit?
When will fund be available on checks that I deposit using mobile deposit?
What is the deposit cut-off time for mobile deposits?
How many checks can I deposit using Mobile Deposit?
What is the dollar amount on checks that I can deposit through remote deposit capture?
What should I do with my check after I have used mobile deposit?

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Shanna

Debit Card FAQs

What are the withdrawal limits on my debit card?
Are there any fees if I use a non-Bank of Wolcott ATM?
How long will it take a receive my new debit card in the mail?
What should I do if I discover fraud or suspicious transactions on my checking account?
I received a call from Card Sentry, is this legitimate?
How do I activate my debit card?
Can I use my debit card outside of the United States?
Can I use my debit card when traveling outside of Indiana?
What should I do if I lost my debit card?
How do I reset my debit card PIN if I forget it?

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Debit Card

Online Banking and Bill Pay FAQs

What is Online Banking?
How do I sign up for Online Banking?
I just opened a new account but do not see it on my online banking profile?
Why do you ask me to validate my email address for online banking?
Is there a fee for Bill Pay?
Which accounts can I access through Online Banking?
How do I change my password?
What if I forget my password?
What transfers can I make?
What is the transfer cut-off time?
How do I sign up for bill pay?
How does bill pay work?
Who can I pay with bill pay?
What is the payment cut-off time?
When will the money be withdrawn from my account?

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Online Banking